Policies

Privacy

We are committed to complying with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. To that end we have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you sign up for our mailing list you may be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information from you when you register with us. If you register with us you will be asked to provide certain information such as your name, address, and date of birth, telephone number and email address.

How do we use your information?

We use the information that we collect about you to:

  1. Process your orders, notify you of your order status and inform you of special offers and promotions

  2. Administer this website.

  3. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

  4. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

  1. Why do we collect such personal information?

  2. We collect such Non-personal and Personal Information for the following purposes:

  3. To provide and operate the Services;

  4. To provide our Users with ongoing customer assistance and technical support;

  5. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  7. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:

  • To store the content of your online shopping bag whilst you browse the site and to complete an order.

  • To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.

  • To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

  • For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.



We also offer you the facility to share your experience on our site through social sites such as Facebook and Twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org and http://www.youronlinechoices.eu. For a video about cookies visit http://www.google.com/intl/en-GB/policies/technologies/cookies/.

Can I turn off cookies?

We use cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them.

To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. This is the method for the most popular browsers;

 

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”

  2. Click on the “privacy” tab

  3. Select the setting the appropriate setting

 

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”

  2. Click on the icon “privacy”

  3. Find the menu “cookie” and select the relevant options

 

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”

  2. Privacy



For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be limited and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

Our use of advertisement tracking

We also allow selected third parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. We currently use two companies for this and you can see their privacy policies at the following addresses:



We are not responsible for the content or privacy policies of third parties or other websites.

Third party cookies - Google Advertising

When browsing our website, cookies from other websites (known as 'third party cookies') may also be placed on your computer or device. These are used exclusively for the purpose of placing advertising on those sites in the future. This advertising may be targeted at you based on the fact that you have visited our website and is personalised based on the products that you have viewed or with relevant recommendations. This service is provided via Google and reputable third party specialists.

Targeting or banner advertising cookies including Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting

This type of advertising is designed to provide you with a selection of products based on what you have viewed and deliver adverts to you when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories suitable to your browsing history.

The technology behind these adverts uses cookies and usually placed by third parties such as advertising networks with the website operator’s permission. They remember that you have visited a website and the information is shared with other organisations such as advertisers.

Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. You can choose to opt-out of this type of advertising. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. Alternatively visit Network Advertising Initiative website.

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

 

How can I withdraw my consent?

If you don’t want us to process your data anymore, please contact us at info@organika-gems.com.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.